1. Where does Mate ship?
We offer free shipping across India covering metros, cities, and remote areas. For international customers, prepaid shipping is available with delivery timelines ranging from 7–21 days, depending on the location.
2. How do I place and track my order?
Place your order simply by selecting your favourite items on www.mateshop.in and completing the secure checkout process. After dispatch, you will receive a tracking ID via email and SMS to monitor your shipment’s progress.
3. What are the delivery times?
- Domestic delivery takes 2–6 business days depending on your location.
- Express shipping is available at checkout for faster delivery in select pin codes.
- International orders generally take 7–21 days, subject to customs clearance delays.
4. Can I change or cancel my order?
Orders can be cancelled within 24 hours of placement, provided they are not yet shipped. For cancellation requests, please email us at team@mateshop.in.