1. Where does Mate ship?

We offer free shipping across India covering metros, cities, and remote areas. For international customers, prepaid shipping is available with delivery timelines ranging from 7–21 days, depending on the location.

2. How do I place and track my order?

Place your order simply by selecting your favourite items on www.mateshop.in and completing the secure checkout process. After dispatch, you will receive a tracking ID via email and SMS to monitor your shipment’s progress.

3. What are the delivery times?

- Domestic delivery takes 2–6 business days depending on your location.
- Express shipping is available at checkout for faster delivery in select pin codes.
- International orders generally take 7–21 days, subject to customs clearance delays.

4. Can I change or cancel my order?

Orders can be cancelled within 24 hours of placement, provided they are not yet shipped. For cancellation requests, please email us at team@mateshop.in.

5. What is Mate’s return policy?

Returns are accepted within 7 days for unworn, unwashed items with original tags and packaging. Sale and final sale products are not eligible. To initiate a return, please contact us at team@mateshop.in.

6. How does the exchange process work?

You can request one free exchange per order within 7 days for size, color, or style changes. Exchanges are subject to stock availability. Email your exchange request to team@mateshop.in.

7. What if I receive a defective or incorrect item?

If you receive a damaged or incorrect item, please report it within 48 hours of delivery and include clear photos of the item and packaging. We’ll review your case and offer a replacement or store credit as quickly as possible. Contact: team@mateshop.in.

8. What payment options are available?

We accept all major credit and debit cards, UPI, net banking, and digital wallets. Cash on Delivery (COD) is available for select Indian pin codes. International customers can place orders only through prepaid online payments.

9. Are there discounts or promo codes?

Stay tuned to our website and social media channels for seasonal offers and promo codes. Please note that only one promo code can be applied per order.

10. How do I choose the right size?

Refer to the detailed size chart available on each product page for accurate measurements. If you need personalized assistance, feel free to contact our support team at team@mateshop.in.

11. Can I customize or tailor my outfit?

Currently, Mate offers ready-to-wear products only. We do not provide customization or tailoring services at this time.

12. How does Mate ensure product quality?

Each Mate garment undergoes strict quality checks and is crafted with premium fabrics to ensure comfort, durability, and long-lasting wear.

13. How does Mate protect my privacy?

We adhere to the highest data protection standards as outlined in our Privacy Policy. Your personal data is securely handled and never sold or shared beyond trusted service providers.

14. How do I contact customer support?

For any questions or assistance, reach out to our dedicated team at team@mateshop.in — we’re always happy to help!